Refund & cancellation policy

Last updated: 19 September 2026

Change Lens Pro is a digital subscription. You can cancel an active subscription through the available billing portal when billing is enabled. Cancellation stops future renewals subject to the payment provider’s processing and any mandatory rights that apply to you.

Refund requests

Refund requests are reviewed for duplicate charges, billing errors and material service failures. Contact support promptly with the account email, charge date and reason for the request. Statutory consumer rights that cannot legally be excluded remain unaffected.

Plan access after cancellation

Where the payment provider reports an already-paid subscription period that remains active, Pro access may continue until that period ends. Failed, expired or otherwise inactive subscriptions may return to the Free plan.

How to request help

Use the contact form. Do not send card numbers or other sensitive payment credentials.